Texans: Learn How to Navigate Public Healthcare with New Bilingual Resources

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Navigating the public healthcare system is a challenge for anyone.  

It’s littered with acronyms, complicated medical and legal terms, and the information isn’t always accessible for people with disabilities or non-English-speakers.  

This leads to people being kicked off healthcare coverage and missed medication, treatments, and appointments, and so much more!  

To make the situation even more stressful, Medicaid and Medicare coverage, renewal, and eligibility are about to look very different.  

How do we keep people on their insurance so they get the care they need?  

Clave Pro Services, a Texas-based private service business, is helping Texans navigate public benefits and support services with a slew of bilingual-friendly resources to address some of the most common beneficiary situations you may come across. 

Let’s explore these resources and how they can help Latinos and all familias in Texas navigate the complicated public healthcare system. 

Bilingual Texas Public Healthcare Scripts 

The business has developed five free bilingual beneficiary scripts to help families understand changes that may arise in their coverage and how to address those.  

These printable scripts cover a variety of situations that may impact coverage, eligibility, affordability, and more. 

Scripts cover the following situations: 

• How to process information in a letter about your benefits from Texas Health and Human Services and how to respond to deadlines. 

• Understanding your right to appeal a decision about your benefits made by Texas Health and Human Services and combating incorrect information surrounding appeals. 

• How to navigate a call with Texas Health and Human Services benefits line (2-1-1 or 877-541-7905), including what to expect, what questions to ask, and how to respond. 

• Handling the loss of benefits while taking medications, including talking to your provider about coverage loss, finding assistance programs, and appealing the decision to terminate benefits. 

• Help locating free resources, legal aid, counseling, navigation services, and more. 

Download these scripts in English and Spanish. 

For more information on appeals and benefits, visit the Clave Pros website.  

Improve Health in Your Community 

How is the state of health in your community? 

Find out by downloading a Salud America! Health Report Card for your town! 

Enter your county name and get auto-generated local data with interactive maps and comparative gauges on several health indicators. This can help you visualize and explore local issues in education, housing, transportation, food, health, and more. 

See how your county stacks up compared to the rest of your state and nation. 

Then email the Report Card to local leaders to raise awareness, include the data in a presentation or grant proposal, or share it on social media to drive healthy change in your community! 

GET YOUR HEALTH REPORT CARD!